KEY POINT TO NOTE
Hotel Rates and Availability are subject to change with or without prior notice. and guarantee on availability is by making prepayment through Bison Safaris and getting a confirmation back on same through writing .
RESERVATIONS POINTS TO NOTE
A 30% deposit is required for booking to guarantee your reservation and Balance payment at least 35 days before date of travel . If date of travel falls below or within 35 days full payment is required.
Payments can be made by: Bank Wire Transfer OR Credit Cards ( Visa & Master Card only Via PayPal )
Any monies paid will be refunded on early cancellation, less the cost of cancellation fees levied by hotels or lodges
Booking fees and bank charges are non refundable.
Bookings canceled or reduced in length of stay or reduced in number of occupancy are subject to cancellation and no show fees as follows:
Between 60 and 45 days prior to arrival – 35% of tour costs
Between 44 and 16 days – 50% of tour costs
Less than 16 days – 100% of tour costs.
In all cases, notifications of cancellation is to be put in writing to Bison Safaris.
Tour cost includes: all expenses in respect of vehicle and driver as per itinerary, Meals on safari and if any meal after Safari if the itinerary has same , entrance fees to national parks and reserves and flying doctors cover for the duration of the safari .
Exchange rate: Rates are based on current rate and should the exchange rate vary, Bison Safaris reserves the right to adjust these rates accordingly from the date of such variations.
Government taxes: Rates are inclusive of all taxes where applicable. In case of any increase or decrease or introduction of new taxes, Bison Safaris will adjust these rates based on the variations.
Holiday supplements: Rates do not include any holiday supplement where applicable i.e Easter, Christmas, New Year e.t.c
Children’s policy: Child rate only applies to children aged between 2 to12 years.
Travel Insurance cover is not included in your price, we however urge you to take insurance covering you against loss and damage as well as medical insurance.
CHECK IN TIME / CHECK OUT TIME
Check in time is from 1200 noon on the expected arrival date. Check out time is 1000am on the departure date. Extra cost apply for early check in or late check out and the cost will vary from hotel to hotel. Hotels do have different conditions on this and please reconfirm at time of booking.
Day room use can be arranged at extra cost and check out time is at 1800hrs.
Will be provided as per quotation. The right is reserved to employ the service of sub – contractors if need arise. English speaking driver/ guide are provided. Other language speaking driver/guides are provided on request and subject to availability.
The company ensures to adhere with the program as arranged, however, it reserves the right to alter the arrangements or cancel the operation of tour if serious need arises, but will inform agent / client before action. Such cases may be caused by airline cancellation, hotel problems, political tension, weather i.e rainfall on game areas, tracks, airstrips or any other bookings problem that affects the program. The company also reserves the right to decline to accept or retain any person as a member of the tour at any time, in which case an equitable amount will be refunded.
The company and its agents act as agents of the passenger in all matters relating to hotel / lodge accommodation, transport, tours etc. and shall not be liable for injury, delays, loss or damage in any manner. The laws of the country in which the tour takes place and no other country govern the company’s liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the action arises. The company reserves the right to employ sub-contractors for all or part of the services. The company cannot be held responsible for loss or damage of luggage.
TRAVEL DOCUMENTS / HEALTH /YELLOW FEVER CERTIFICATE
Please ensure that all travel documents are valid and also verify what health requirements e.g vaccination are needed by the country you are traveling to.
For any other medical requirements get advise from your doctor before traveling.
To really know that we have the best guarantee in price have a look at some of the things you need to check as you hunt out for quotes to compare .
- Season: Your travel dates can make a big difference to the total price of your safari. For example, it will cost a lot more to visit the Maasai Mara during the annual Migration (July to September) than it will to visit at another time of year. Make sure the travel dates match exactly the ones you booked.
- Camps and Lodges: Safari camps and lodges vary from basic to over-the-top luxury. Although two camps may look quite similar when you visit their websites, the standard of accommodation could be very different.When comparing quotes you need to make sure that you will be booked into the same lodge.
- Transport: Will you be driven to the National Park or are you choosing to save time by flying in? Have you asked for a safari van or a 4×4 Land Cruiser ? What about airport transfers? Are these included or do you have to hire a taxi on arrival? These things can make a big difference to your quote.
- Inclusions and Exclusions: This is probably the most important list to check. Some Camps and Lodges are Fully Inclusive while others may offer Full Board, but exclude all drinks. Likewise, some quotes may include exclusive-use game-viewing vehicles for your family or group while others may not. Other safari enhancements such as Cultural visits, Hot-air Balloon excursions and Bush Breakfasts, for instance, may be included on one quote but not the other
In short we say that us Bison Safaris are the best in service delivery and best in price guarantee. We give that confidence and ensure you get value for your money .Cant be any better .
No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax.
We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation.
Please contact us to get the latest information on your desired trip.
Wear whatever is comfortable. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable
Not much, remember our trips are all inclusive. We do suggest you bring appropriate clothing to fit the season and a day pack to carry extra snacks and water.
Refer to our terms and conditions for the cancellation and refund policy.
Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.
We do hike in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, we’re going on adventures! If the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified the week of your trip if there are changes due to weather.